Returns & refunds
Last updated: September 26, 2026
We want your next find to be a good one. Here’s how to get help with an order or request a return.
Purchases through eBay
Unique Gear currently sells through eBay. The return window, eligibility, and who pays return shipping are shown on the individual listing and in your order details. Please check those terms before purchasing. This page provides general guidance; the listing’s terms, eBay’s applicable policies, and your legal rights govern your purchase.
How to request a return
- Sign in to eBay and find the order in your purchase history.
- Select the option to return the item and explain the reason. Include photos if the item is damaged or differs from the description.
- Follow the instructions in the return request. Use the return address or label provided there, and keep your shipping receipt and tracking information.
Please open your request within the deadline shown by eBay. Contact us through eBay’s order messages if you need help. Please do not send an item to an address you found elsewhere.
Item condition and packaging
Unless the return instructions say otherwise, return the item with the accessories and components included in the original order. Pack it securely to help prevent damage in transit. Any condition-related adjustments are handled according to eBay’s applicable rules and law.
Damaged, incorrect, or missing items
If your item arrives damaged, is incorrect, does not match the listing, or has not arrived, report the issue through your eBay order promptly. Eligible purchases may be covered by the eBay Money Back Guarantee, subject to its terms. This policy does not limit protections provided by eBay or applicable law.
Refunds and return shipping
Refunds are processed through eBay using the payment arrangements for your order. Timing depends on the return process, eBay, and your payment provider. Return shipping, original shipping refunds, and any permitted adjustments depend on the listing’s return terms, the reason for the return, and eBay’s policies.
Questions?
For order-specific help, message us through eBay so your request stays connected to the purchase. For general questions, email uniquegear@woest.io. Please do not email payment-card details.